NEW DELHI : Indian BPOs lose $76 million annually due to latecomers. Nearly 20-25% of BPO workforce reaches late by an average of half an hour every day. To ensure uninterrupted workflow, BPOs have to extend previous shifts and pay overtime, which in turn is billed to the clients, causing losses.
Voice based processes, which carry an average billing rate of $7 per hour, suffer the most due to latecomers. Currently, there are about 4.15 lakh employees in the IT-ITeS sector.
Taking an average of 20% latecomers each day of the year (BPOs have a five-day week), the losses amount to $75.53 million per year. The figure, though, is conservative since many of them have now shifted to non-voice and transaction based processes which carry average billing rates of $17-$25 per hour.
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